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ISO 20000 workshop at GMU – Fairfax
December 1, 2016 @ 6:00 pm - 9:00 pm
Terms like ISO Standards, Regulation, Compliance, and Mandates are increasingly part of the lexicon of a government contractor. This seminar will explore the new wave of government mandates requiring ISO 20000 for Service Management.
Additionally, this 3 hour seminar will provide you with a road map to determine what the difference between being able to prove “ITIL Maturity” versus ISO 20000 Certification and the benefits of implementing a management system to help you show management control and continuous improvement of your Service Management System.
You will leave the seminar with a firm understanding of the differences between compliance and certification and have an outline for a “cost effective” implementation strategy.