Ensuring quality services and customer satisfaction is the core focus of implementing an ISO 9001 quality management system. Historically, this standard has been popular with manufacturing, automotive, and aerospace. Today many SERVICES organizations use ISO 9001 as a core quality base to ensure their operations perform efficiently and effectively. Radian Compliance provides a suite of services in Assessment, Implementation, and Internal Audit to support an organizations path to certification.
ISO 9001 is focused on standardization of service process that affect a customer. This can be internal to the organization and / or focused on customer deliverables. In most cases, it is a combination of both. Therefore, Radian clients have implemented their QMS to include HR, Contracts, Project Management, Finance, Business Development as an example. Core to any QMS is identification of those supporting processes such as IT infrastructure, Supplier Management, Governance of outsourced processes and change management.
ISO 9001:2015 affords an organization the ability to manage the interaction of information and risk across all departments. Like the other risk based standards, a QMS system is continually looking for ways to improve an outcome. Identification of risk therefore, is critical to an organizations success and therefore, should be reviewed across all processes to ensure the risk mitigation is appropriate and communicated.